Data Deletion

You can ask us to delete your recordings, transcripts, consent documents, and other data at any time. This page explains how.

How to request deletion

Contact us using the form on our Contact page, by phone, or by mail at the address below. Tell us your name and the email address associated with your account, and that you'd like your data deleted. We'll confirm your request and follow up with any questions.

What gets deleted

• Voice recordings and call recordings associated with your account.
• Conversation transcripts and AI-generated conversation history.
• Signed consent forms and addenda.
• Life Videos and shared video links.
• Account profile information, prepaid balance records, and call history.

We may retain limited records required for legal, accounting, or fraud-prevention purposes, but these are not used to create or operate avatars after deletion is complete.

Timeline

We aim to complete deletion requests within 30 days of confirming your identity. If we need more time, we'll let you know and explain why.

What deletion means

Once deletion is complete, your recordings and data are removed from active systems. An avatar associated with your account will no longer be available for calls. Deletion is permanent and cannot be undone, so we encourage you to download any recordings you wish to keep before requesting it.